Refund policy
Your Satisfaction Comes First
At TAALK, every product is carefully selected, and we want your experience to be smooth from order to use. If a product isn't right for you, we make returns simple and clear.
Return Window:
You may request a return or exchange within 7 days of receiving your order.
Return Conditions:
- The item must be in its original condition, unused, and free of scratches or damage.
- It must be in its original packaging with all accessories, manuals, and included gifts.
- Your order number or invoice must be provided.
Non-Returnable Items:
For your health and the safety of all our customers, the following cannot be returned:
- Personal care and hygiene products once opened, such as portable bidets, ear cleaning devices, and lens cleaners.
- Items damaged through misuse after delivery.
- Gift cards.
Refund Amount:
We refund the full product price, deducting shipping fees only.
If your item arrives defective, damaged, or different from what you ordered, we cover all shipping costs and issue a full refund, or send a replacement at no cost.
How to Request a Return:
- Contact us within 7 days of delivery by email or phone, with your order number and reason for return.
- Our team reviews your request and confirms approval and how to send the item.
- Our courier partner collects the item from you. We share the return address directly with the courier.
- We inspect the item within 2 business days of receiving it.
- Once approved, we issue your refund or send the replacement.
Refund Timeline:
Refunds are issued within 10 business days of return approval:
- Card payments: refunded to the original card. Your bank may need extra days to show the amount.
- Cash on delivery: refunded by bank transfer.
Exchanges:
You can exchange an item for another product within the same period and under the same conditions. Any price difference will be refunded or charged accordingly.
Damage in Transit
Please inspect your order upon delivery. If any item arrives damaged, contact us within 48 hours with clear photos of the item and packaging, and we will resolve it promptly.
Contact Us:
Email: support@taalk.ae
Phone: +971554107373
